Terms and Conditions

• Welcome and Agreement Welcome to Care2Phone Repair & Accessories! By using our website (the “Website”) or our repair services located at 1/43 Devonport Road, Tauranga, New Zealand (together, “Care2Phone”), you agree to be bound by these Terms and Conditions (“Terms”). These Terms govern your use of our services and the Website.

• Device Backups and Data Recovery We prioritize your data security. While we strive to preserve your data during the repair process, data recovery cannot be guaranteed. To minimize data loss risks, we strongly recommend backing up your device before submitting it for repair.

• Limited Liability Our repairs address specific issues with your device. We are not liable for pre-existing or unrelated problems. For instance, if your camera was non-functional before a screen repair, we are not responsible for camera issues.

• Warranty on Repairs Care2Phone offers a standard 3-month warranty on parts we repair or replace. This warranty excludes cosmetic defects and damage caused by misuse or accidents.

• Reporting Additional Issues Report any new issues within 3 days of service completion. Prompt notification helps us diagnose and address potential problems effectively.

• Exclusions of Warranty Our warranty does not cover data loss, SIM cards, memory cards, or other accessories. Please remove these items before submitting your device for repair.

• Unclaimed Devices Devices left unclaimed for over 30 days after repair may be deemed abandoned. We may dispose of unclaimed devices to recover storage and repair costs, after reasonable efforts to contact you.

• Storage of Repaired Devices Repaired devices are stored for 3 months at no charge. After this period, storage fees may apply, with prior notification.

• Screen Repair Disclaimer Aftermarket screens may differ in brightness or contrast from the original. For an OEM screen replacement, please inquire about additional costs.

• Glass Repair Disclaimer Replacing shattered glass may risk LCD damage. If LCD damage occurs, an additional replacement fee may apply. We will inform you before proceeding.

• Liquid Damage Disclaimer Liquid damage repairs come with no warranty. Internal corrosion may cause future malfunctions.

• Software Disclaimer We are not liable for data loss or functionality issues from software updates or restorations. Damaged touchscreens may cause false signals.

• Functionality Disclaimer We are not responsible for pre-existing issues with phone networks, cameras, microphones, speakers, or Wi-Fi signals. These cannot be tested before repair.

• Loaner Device Policy (Optional) If provided a loaner device, it must be returned within 7 days after repair completion or service cancellation. You are responsible for any damage or loss.

• Independent Service Provider Care2Phone operates independently and is not affiliated with any device manufacturer.

• Contact Us For any questions about these Terms and Conditions, please contact us at sales@care2phone.co.nz. We’re here to assist you!