- sales@care2phone.co.nz
- 021-0822-0822
These Terms and Conditions govern all repair services, product sales, and use of our website provided by Care2phone at all branches. Please read carefully before accepting any repair service.
Welcome to Care2phone, the trading name of MOBILESTYLE LIMITED. By using our website (care2phone.co.nz), submitting a device for repair, purchasing products, or using any of our services at any of our branches, you agree to be bound by these Terms and Conditions ("Terms").
These Terms apply to all Care2phone branches including our Tauranga CBD store and our Greerton store, and to all services, repairs, product sales, and website interactions. If you do not agree with these Terms, please do not use our services.
These Terms form a legal agreement between you ("the Customer", "you") and Care2phone ("we", "us", "our"). Please read them carefully before leaving any device for repair.
Care2phone provides repair, diagnostic, buying, selling, and accessory services for mobile phones, tablets, laptops, and related devices. Services are provided at our physical branches during posted business hours, subject to parts availability, technician availability, and acceptance of the device.
Some services, parts, or device models may not be available at all branches or may require ordering. We will advise you of any delays or limitations before accepting the repair.
No Guarantee of Repair Outcome: We do not guarantee that every device can be successfully repaired. In some cases, devices may be returned in the same or non-functional condition, particularly in cases involving liquid damage or complex faults.
All prices quoted are in New Zealand Dollars (NZD) and are GST inclusive unless otherwise stated. Repair quotes are based on the fault presented and the information provided at the time of assessment.
Price changes during repair: If during the repair we discover additional damage, pre-existing faults, or complications not visible during the initial assessment, we will contact you before any additional work is carried out. You will have the option to proceed with the additional work at an updated price or collect your device without the additional work being completed.
Quotes given without physical inspection of the device are estimates only and subject to change once the device is inspected.
For most standard repairs, no diagnostic fee applies. However, a diagnostic assessment fee may be charged for complex faults, including but not limited to:
Diagnostic fees are determined on a case-by-case basis depending on the complexity and time required. We will always advise you of any fee before beginning the assessment, and you may decline the assessment at that time.
If you choose to proceed with a repair after the diagnostic, the diagnostic fee may be waived or credited toward the repair cost at our discretion.
We take reasonable care to preserve data on your device during the repair process. However, data preservation cannot be guaranteed, and data loss or corruption can occur during any repair, particularly for complex faults, liquid damage, or logic board repairs.
You must back up your device before submitting it for any repair. Care2phone is not responsible for any data loss that occurs during the repair process. By accepting our repair service, you confirm that you have backed up your device or accept the risk of data loss.
Data recovery services (for corrupted, deleted, or inaccessible data) are not included as part of standard repairs and are not guaranteed. Where data recovery is attempted, it is a separate service and may involve additional fees.
Limitation of Data Liability: Care2phone shall not be liable for any loss of data under any circumstances, whether direct or indirect.
Care2phone respects your privacy and handles personal information in accordance with the Privacy Act 2020 (New Zealand). During a repair, our technicians may need to access certain device functions to test that the repair was successful, but we do not access, copy, or view personal data (photos, messages, contacts, files) beyond what is required for testing.
Where possible, we recommend you remove or hide any sensitive content before leaving your device with us. You may also provide a temporary passcode for testing purposes if you prefer.
Any customer information collected during the repair process (name, contact details, device details) is stored securely and used only for the purposes of providing the service, contacting you about the repair, warranty claims, and legal record-keeping.
Care2phone provides a 3-month warranty from the date of repair on parts we have replaced or repaired. This warranty covers manufacturing defects in the replacement parts only and does not cover:
Proof of repair (receipt or invoice) is required for any warranty claim. All warranty claims are subject to physical inspection of the device before any warranty consideration is made.
Water Resistance Disclaimer: Any device that was originally water-resistant or waterproof may lose this protection after repair. Care2phone does not guarantee any level of water resistance after any repair.
This section applies specifically to screen replacement repairs carried out at any Care2phone branch. Please read carefully before accepting a screen replacement.
Only manufacturing defects in the replacement screen are covered.
This includes damage not immediately visible from the outside. Our technicians will inspect the device at the time of a warranty claim to determine whether physical damage has occurred.
Screen Warranty Period: 3 months from repair date. Covers the replacement screen only. Does not cover other device parts or pre-existing issues with the device.
This section is critical and applies to all OLED display devices including but not limited to:
Apple: iPhone X, XS, XR, 11, 12, 13, 14, 15, 16 series (all OLED models)
Samsung: All Galaxy S, Note, and A-series OLED models
Other: Google Pixel, OnePlus, Oppo, Huawei, and all other devices with OLED displays
OLED display technology is significantly more sensitive than traditional LCD screens. OLED panels can be permanently damaged by:
The following OLED issues are NOT covered under warranty as they are caused by physical stress, not manufacturing defects:
By accepting an OLED screen replacement, you acknowledge that OLED displays are fragile and that any of the above issues occurring after the repair will not be covered under warranty.
True Tone: Apple's True Tone feature requires specific calibration data from the original factory screen. When an iPhone screen is replaced (even with a genuine Apple screen), True Tone functionality may be lost or disabled. This is a technical limitation of Apple's design, not a defect in our repair.
True Tone loss is not covered under warranty as it is an Apple hardware/software limitation affecting all screen replacements industry-wide.
Face ID: Face ID may be affected during certain repairs involving the front camera assembly, proximity sensor, or earpiece. We take care to preserve Face ID functionality where possible, but we cannot guarantee it will work after repair as this depends on the condition of related components.
Battery Health / Service Message: When a battery is replaced with any non-original Apple battery, an "unable to verify" or similar message may appear in iPhone settings. This is an Apple software restriction and does not affect the function of the replacement battery.
Liquid or water damage repairs come with no warranty of any kind. Even if a device appears fully functional after a liquid damage repair, internal corrosion may continue and cause future failures at any time.
Liquid damage outcomes vary significantly based on the type of liquid (fresh water, salt water, sugary drinks, corrosive liquids), the duration of exposure, and how quickly the device was brought in for assessment. We make no guarantee that a liquid-damaged device can be recovered, and an assessment fee may apply regardless of outcome.
Devices with liquid damage may develop new faults days, weeks, or months after being "repaired" due to ongoing corrosion. By accepting a liquid damage repair, you acknowledge and accept this risk.
Care2phone is not liable for any data loss, software issues, or functionality problems caused by software updates, operating system upgrades, restorations, or factory resets. We recommend backing up your device before any software-related service.
Damaged touchscreens may produce false touch signals, including unintended typing, random taps, or passcode entry. We are not responsible for consequences of false touch signals produced by a damaged screen before repair, including accidentally triggered actions or device lockouts.
Care2phone's repair addresses only the specific fault you have requested to be repaired. We are not responsible for pre-existing issues or faults unrelated to the repair performed, including but not limited to:
Some of these functions cannot be tested before the repair due to the device's existing fault. For example, if a screen is completely broken, we cannot confirm the camera was working before repair. We encourage you to inform us of any known pre-existing issues when submitting the device.
You must thoroughly inspect your device at the store before leaving. By leaving with the device, you confirm that the repair is complete, the device is in good working condition, and you accept the repair.
Before leaving, please check:
Any cosmetic damage claims (scratches, dents, marks) must be raised before leaving the store. Once you leave with the device, we cannot accept claims for cosmetic damage as we cannot determine when or where the damage occurred.
If you notice any issue with the repair after leaving the store, please contact us within 3 days of collecting your device. Prompt notification helps us diagnose and address potential issues while the repair is fresh and avoids confusion about whether new damage occurred after you left.
For warranty claims after the initial 3-day period, the standard 3-month repair warranty still applies, subject to the conditions outlined in Sections 8 and 9 above.
Payment is due on collection of the repaired device, before the device is released to you. We accept the following payment methods at all branches:
For high-value repairs, we may request a deposit before beginning work. The deposit amount will be discussed with you at the time of drop-off and will be credited toward the final repair cost.
Devices will not be released until full payment has been received and cleared. In the case of dishonoured payments, additional fees may apply and the device may be held until payment is resolved.
Devices left unclaimed for more than 90 days after the repair is complete (or after we have notified you that the repair cannot proceed) may be deemed abandoned in accordance with the Disposal of Uncollected Goods Act 1968 (New Zealand).
Before disposing of any unclaimed device, we will make reasonable efforts to contact you using the contact details provided at drop-off, including:
After reasonable notice has been given and the required period has passed, unclaimed devices may be sold, recycled, or disposed of to recover storage, repair, and administrative costs. Any surplus from the sale (if applicable under law) will be held in accordance with NZ legal requirements.
It is your responsibility to provide accurate contact details at drop-off and to collect your device within a reasonable time after being notified that it is ready.
Repaired devices are stored at no charge for up to 3 months from the date the repair is completed. After this period, a storage fee may apply, and you will be notified before any fees are charged.
Care2phone is not responsible for loss, theft, or damage to devices stored beyond the agreed collection period where reasonable notice to collect has been given.
Care2phone reserves the right to refuse or decline any repair at our sole discretion, including but not limited to situations where:
If we refuse a repair, any diagnostic fee may still apply depending on the time spent assessing the device. We will advise you of the reason for refusal where possible.
Care2phone does not normally provide loaner devices. In exceptional circumstances, a loaner device may be offered at our sole discretion, subject to availability and to the customer signing a separate loaner device agreement.
If a loaner device is provided, the following conditions apply:
The standard repair warranty does not cover SIM cards, memory cards, phone cases, screen protectors, chargers, earphones, or other accessories. Please remove these items before submitting your device for repair.
Care2phone is not responsible for the loss or damage of SIM cards, memory cards, or other removable accessories left in the device during repair. Where possible, we will return any removed items with the device at collection.
Care2phone is an independent repair service provider and is not affiliated with, endorsed by, or authorised by Apple Inc., Samsung, or any other device manufacturer. All trademarks and brand names remain the property of their respective owners.
We provide repair services using quality replacement parts sourced from trusted suppliers. Unless specifically stated, replacement parts are not original manufacturer parts. Where original manufacturer parts are available, they may be offered at an additional cost.
Using an independent repair service may affect remaining manufacturer warranty on your device. Please check with your device manufacturer before proceeding if your device is still under warranty.
Customers acknowledge that replacement parts used in repairs may be aftermarket or non-original unless otherwise explicitly stated.
To the maximum extent permitted by New Zealand law, Care2phone’s total liability for any claim is limited to the lesser of: (a) the cost of the repair; or (b) the current market value of the device.
Care2phone is not liable for any indirect, incidental, consequential, or special damages, including but not limited to: loss of data, loss of business, loss of income, loss of contacts or photos, or loss of use of the device.
Nothing in these Terms limits or excludes any rights or remedies that you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 (New Zealand) that cannot be lawfully excluded.
Nothing in these Terms is intended to affect your statutory rights as a consumer under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Where any provision of these Terms conflicts with these Acts in relation to a consumer transaction, the Acts prevail.
For information about your consumer rights in New Zealand, you can visit the Consumer Protection NZ website.
These Terms are governed by the laws of New Zealand. Any disputes arising from or relating to these Terms, or from any repair, service, or product provided by Care2phone, will be subject to the exclusive jurisdiction of the New Zealand courts.
Care2phone reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon being posted on our website. The "Last Updated" date at the top of this page indicates when these Terms were most recently revised.
It is your responsibility to review these Terms periodically. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
If you have any questions about these Terms and Conditions, or about any repair or service provided by Care2phone, please contact us:
We're happy to answer any questions about our Terms & Conditions, warranty, or services.
Email: sales@care2phone.co.nz
Company: MOBILESTYLE LIMITED (Trading as Care2phone)
By submitting a device for repair, making payment, or using any of our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Care2Phone – Your trusted source for fast and reliable phone, tablet, and laptop repairs in Tauranga. Expert services, high-quality parts, and top-notch customer satisfaction guaranteed. Contact us today for all your device repair needs!
